Refund Policy

1. General Refund Policy

Due to the nature of our digital services, which involve customized strategies, creative work, and technical implementation, refunds are handled on a case-by-case basis. We strive to ensure client satisfaction and will work with you to resolve any concerns before considering a refund.

2. Service Categories and Refund Eligibility

2.1 Monthly Subscription Services

For monthly subscription services (SMM Management, Email Marketing, SEO Optimization, etc.):

• First Month: If you are unsatisfied with our services within the first 14 days of your initial subscription, you may request a full refund.
• Subsequent Months: Refunds are not available for recurring monthly payments. You may cancel your subscription at any time, and no further charges will be applied.
• Cancellation: To cancel, provide at least 7 days' notice before your next billing cycle.

2.2 Project-Based Services

For one-time project services (3D Engineering Modeling, Technical Documentation Review, IoT Systems Setup):

• Before Work Begins: Full refund available if you cancel before we commence work on your project.
• Work in Progress: Partial refund may be issued based on the percentage of work completed, minus any costs already incurred.
• Completed Projects: No refunds are available once the project has been delivered and approved by the client.

2.3 Advertising Campaign Services

For paid advertising management (Meta Ads, Google Ads, TikTok Ads):

• Management Fees: Our service fees are non-refundable once campaign setup and optimization work has begun.
• Ad Spend: Advertising budgets paid directly to platforms (Meta, Google, TikTok) are non-refundable as they are third-party charges.
• Performance Guarantees: While we optimize campaigns for best results, we cannot guarantee specific outcomes due to factors beyond our control.

3. Non-Refundable Services

The following services and fees are non-refundable under any circumstances:

• Consultation fees and strategy sessions
• Custom research and market analysis reports
• Content creation that has been delivered (graphics, videos, copy)
• Domain registration and hosting fees paid to third parties
• Software licenses and third-party tool subscriptions
• Rush or expedited service fees
• Services that have been fully delivered and accepted

4. Refund Request Process

To request a refund, please follow these steps:

• Step 1: Contact our support team at support@royal-advisory.com within the eligible refund period.
• Step 2: Provide your order number, service details, and reason for the refund request.
• Step 3: Our team will review your request within 3-5 business days and respond with a decision.
• Step 4: If approved, refunds will be processed within 7-10 business days to your original payment method.
• Step 5: You will receive a confirmation email once the refund has been issued.

5. Refund Conditions and Exceptions

Refunds may be denied or reduced in the following situations:

• Failure to provide necessary information, access, or cooperation required to complete the service
• Violation of our Terms of Service or acceptable use policies
• Requests made outside the eligible refund period
• Services that have been partially or fully utilized
• Chargebacks or payment disputes initiated without contacting us first
• Changes in business goals or strategy after service commencement
• External factors beyond our control (platform policy changes, algorithm updates, etc.)

6. Satisfaction Guarantee

We are committed to your satisfaction. Before requesting a refund, we encourage you to:

• Communicate any concerns or issues with your dedicated account manager
• Allow us the opportunity to address problems and make necessary adjustments
• Participate in revision rounds included in your service package
• Provide constructive feedback to help us improve our deliverables

In most cases, we can resolve issues and ensure you receive the value you expect from our services.

7. Payment Disputes and Chargebacks

If you have a billing concern or dispute:

• Contact us directly before initiating a chargeback with your payment provider
• Chargebacks filed without prior communication may result in suspension of services
• We reserve the right to dispute illegitimate chargebacks and provide evidence to payment processors
• Accounts with unresolved chargebacks may be subject to collection procedures

8. Service Modifications and Upgrades

If you wish to modify or upgrade your service package:

• Upgrades can be processed at any time with prorated pricing
• Downgrades will take effect at the next billing cycle
• No refunds are provided for the difference when downgrading services
• Custom package modifications are subject to approval and availability

9. Force Majeure

RoyalAdvisors is not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, government actions, internet outages, or third-party platform disruptions. No refunds will be issued for delays caused by force majeure events.

10. Changes to This Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes are posted constitutes acceptance of the updated policy. We encourage you to review this policy periodically.

11. Contact Information

If you have questions about our Refund Policy or need assistance with a refund request, please contact us: